FAQ's

What happens if i have not received any emails yet?

Please make sure you have confirmed your email address and checked your spam folder. If you have done both of these please contact support through hello@icommit.ie or through the form below.

I Commit starts on April 4th 2016 and lasts 12 weeks.

I have not received a password.

Please make sure you have confirmed your email address (sometimes the confirmation email can be found in you junk/spam spam folder). If you have done both of these please contact support through hello@icommit.ie or through the form below.

I'm recieving an 'Account Not Active' message when I attempt to login.

Please ensure you have confirmed your email address before you attempt to log in. If you have done this, please contact support through hello@icommit.ie or through the form below.

I'm recieving an 'Hmmmm....It's seems like your Email May Be Already Be Verified' message I when attempt to login.

This means that you have tried to set up an account twice with the same email address. Please use the form below to contact us to ensure you can access I Commit smoothly.

My Video Is Stuck On Loading

  1. Please check your internet speed and connection.
  2. Try clearing your browser's cache and restarting your web browser.

Chrome Preferences --> Show advanced settings... --> Browsing data

Safari Preferences --> Privacy ---> Remove All Browsing Data

Firefox History --> Clear recent history

Internet Explorer Tools --> Internet Options --> Browsing History


3.Try resetting your router and make sure you have a secure connection.

  1. Ensure you are using the most update version of your browser. [Check Here][9]

I can't attend a live webchat. Will I be able to access a recording?

Yes. All live webchat recordings relevant to your commitment will be posted to the website of your specific commitment, generally within 24 hours of the live web chat taking place.

 

We're Here To Help!

If you're having any issues signing up or accessing I Commit, please use the form below to contact the I Commit team. We're here Monday to Friday, 8am to 6pm and we'll get back to you as quick as possible!

Please visit this site http://www.whatsmybrowser.org/ and hit copy. Then paste into the box below ( Highly Recommended)